Return Policy

At Evone AI Skincare, we stand behind our products and want you to be completely satisfied with your purchase. Our goal is to provide you with the best possible skincare experience, tailored just for you.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your products, you may initiate a return within 30 days of the delivery date for a full refund or an exchange.

How to Initiate a Return

To start the return process, please follow these steps:

1. Contact our customer support team at support@evone.com with your order number and the reason for your return.
2. Our team will provide you with a return authorization and instructions on how to send back your product(s).
3. Please ensure the product is returned in its original packaging, if possible. Returns must include all parts of the product.
4. Once we receive your return, we will process your refund or exchange within 5-7 business days.

Conditions

• This policy is only applicable to products purchased directly from our official website.
• Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.
• We can only process one return or exchange per customer per order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost. Please provide a photo of the damaged or incorrect item to help us expedite the process.